Today is arrived an unexpected present from the Microsoft CRM Product Team: the Working with Microsoft Dynamics CRM book is now available for free in pdf format.
"This book breaks down the functional elements of the application and how they can be used by an organisation plus is a great marketing tool for prospecting! It is role based and discusses the benefits by sales, service and marketing".
There are 84 pages that covers all the basics (but not only) about Microsoft CRM. It's an interesting guide for your customers and to train yourself and your employees... 