If you read my blog, maybe you know that I'm a fan of XBAPs (or XAML Browser Applications). Today by reading a Microsoft Dynamics related blog, I've found the announce of an interesting add-in for CRM 4.0 (something that we've discussed in the past days at Microsoft with friends): The Agent Communications Panel for Microsoft Dynamics CRM 4.0 works with Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2, and enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system. The Agent Communications Panel embeds with CRM itself: Despite...